Customer Service

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GE-WY Leather Dressing is committed to continually improving service excellence and customer satisfaction.

 

Clients expect to receive friendly and professional care.

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We aim to create an environment where the client knows that their satisfaction is the most important thing to us.

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Our service to clients and the general community reflects our vision and our mission statement.

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To meet high quality service standards we will:

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• be polite, friendly and welcoming when we communicate - in person, when writing, by phone, fax or email,

• respect differences in values, cultures, beliefs and ages, and include our awareness of diversity into our daily practice,

• respect the dignity of all and show empathy and consideration in our daily practice,

• listen and respond in an attentive way to client inquiries,

• protect the confidentiality of information,

• acknowledge clients by name,

• introduce ourselves by name, title or role,

• wear our ID badges so they can be easily seen and read,

• dress appropriately according to the organisation’s dress code, and

• maintain a clean and safe environment for co-workers and clients.

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